There are three ways to open a case with TSC -- phone, online, and by e-mail.

Phone
Have your username ready and your account number if possible.  Be prepared to give a brief description of the problem, so the dispatcher can write up a report and dispatch it to the appropriate CSS (Customer Support Specialist).  You will then either be connected directly to an available CSS, or one will call you back if we are in our after hours support.

Voice Support Hours
7am - 12pm daily

Online
If you need to ask a questions or need some help with some part of the Internet other than what is specified in our Support Guidelines, use the online Case Open Tool.

E-mail
When contacting us by e-mail, please provide as much detail to your questions or problems as you can. The more detail you provide, the quicker we can get your questions answered.

Open a case via E-mail